If you are not yet 100% sure you really lost the key, we can quickly provide you with a temporary replacement license, so you can use the software while you continue searching for the key.Īctually you are required to file a RMA with Pace to invalidate the lost key before the software vendors will provide you with new licenses. Regarding the Synfire Pro license, please contact us directly. That would be quicker and less expensive than reimporting one from us.
Your reply email will go directly to our support team with all of your RMA information attached."Īs etolia already pointed out, you should first carefully read the instructions on :Ĭoncerning the bare hardware, you can purchase a new iLok at their web store or get one from a local dealer. If you have already placed your RMA report and have a question about it, please reply to the RMA confirmation email you received. You will need to contact the software companies directly regarding replacements for the lost licenses.
Once we receive your broken iLok, we recover the licenses from it and deposit permanent replacement licenses in your account.įor a Lost/Stolen iLok RMA: we are not authorized by the software companies to do the permanent license replacements. In either type of RMA, if the iLok is covered by ZDT, two-week temporary licenses are deposited in your account for all eligible licenses seen on the iLok as of its last update with your account.įor a broken iLok RMA: we are authorized by the software companies to provide permanent replacement licenses for the licenses that we recover from your broken iLok. While Zero Downtime works the same in both a Broken iLok RMA and a Lost/Stolen iLok RMA, the actual license replacement works differently. You will need an iLok to download these temporary licenses. If you need access to your licenses immediately, Zero Downtime (ZDT) coverage allows you to receive temporary licenses in your account as part of the RMA process. If your iLok is broken, lost or stolen, the first step in getting replacement licenses is to place an Return Merchandise Authorization (RMA) report for the iLok using the button below.
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